Shipment Details

The Shipment Details page provides a full view of a selected shipment.

Use this page to review shipment information, check sender and delivery addresses, follow tracking progress, view shipment pieces, print or download labels, create a ticket, rebook a shipment, cancel an eligible shipment, or add manual tracking scans where available.

You can access this page from Manage Shipments by clicking the shipment number link or by opening the row actions menu ☰ and selecting Details.

Use the Shipment Details page to:

• 📋 Review the full shipment record
• 🖨️ Print the shipment label
• ⬇️ Download the shipment label
• 📍 Open customer tracking
• 🚚 Open carrier tracking
• 🔄 Rebook the shipment
• 🎫 Create a ticket for the shipment
• ❌ Cancel an eligible shipment
• 🔄 Cancel and rebook an eligible shipment
• 🚚 Review shipment tracking events
• ➕ Add manual scans, where available
• 🗑️ Delete manually added scans, where available
• 📦 Review shipment pieces and parcel dimensions

⚠️ Important:
Manifested shipments cannot be cancelled or cancelled and rebooked.

VIDEO

You can open the Shipment Details page from Manage Shipments.

1. Go to Shipments → Manage Shipments.
2. Find the shipment in the table.
3. Open the shipment using one of the following options:
   • Click the shipment number in the No. column.
   • Click the menu icon ☰ and select Details.

For more information about searching for shipments, see:

Manage Shipments

The Shipment Details page is divided into several key areas.

The action buttons at the top of the page allow you to manage the selected shipment.

Available actions may include:

⚠️ Important:
Cancel Shipment and Cancel & Rebook are not available for manifested shipments.

The tracking buttons open tracking information for the selected shipment.

Tracking availability may depend on the carrier, shipment status, and whether tracking information has been returned to SmartConsign.

Use Rebook when you need to create a new shipment using the details from an existing shipment.

This is useful when a shipment needs to be recreated but the original shipment does not need to be cancelled first.

1. Open the Shipment Details page.
2. Click Rebook.
3. Review the pre-populated shipment details.
4. Update any required information.
5. Create the new shipment.

Use Cancel & Rebook when a shipment needs to be cancelled and recreated with corrected or updated details.

When selected, SmartConsign confirms the cancellation and redirects you to Create a Shipment with the shipment details pre-populated.

1. Open the Shipment Details page.
2. Click Cancel & Rebook.
3. Confirm the cancellation if prompted.
4. Review the pre-populated shipment details on the Create a Shipment page.
5. Make the required changes.
6. Create the new shipment.

⚠️ Important:
Cancel & Rebook is not available for manifested shipments.

Use Cancel Shipment only when the shipment should no longer be processed.

1. Open the Shipment Details page.
2. Click Cancel Shipment.
3. Confirm the cancellation if prompted.

⚠️ Important:
A shipment cannot be cancelled if it has been manifested.

Use Create a Ticket 🎫 when you need to raise a support request for the selected shipment.

This can be useful when a shipment needs investigation, has a carrier issue, or requires assistance from the support team.

1. Open the Shipment Details page.
2. Click Create a Ticket.
3. Complete the ticket information if prompted.
4. Submit the ticket.

The milestone bar shows the shipment’s progress through the delivery workflow.

Typical milestones include:

The milestone progress is based on tracking updates received from the carrier or manually added scan events.

The main information panels show the shipment, sender, and delivery details.

The Shipment Details panel may include:

• Despatch date
• Carrier
• Carrier service
• Reference 1
• Reference 2
• Reference 3
• Additional service features
• Description of goods
• Delivery instructions

The Sender Address panel shows the sender details, such as:

• Address type
• Business name
• Address lines
• Country
• County
• City
• Contact
• Email address
• Phone number
• Postcode or zip code

The Delivery Address panel shows the recipient details, such as:

• Address type
• Business name
• Address lines
• Country
• County
• City
• Contact
• Email address
• Phone number
• Postcode or zip code

The Shipment Tracking Details section shows tracking events recorded against the shipment.

Tracking events may come from:

• Carrier tracking updates
• SmartConsign shipment events
• Manually added scans

Where available, you can click Add Manual Scan to add a tracking event directly in SmartConsign.

⚠️ Warning:
Adding a manual scan may affect the shipment status flow.

Manual scans allow you to add a tracking event directly to the shipment.

Manual scan options are not be available for cancelled shipments.

1. Open the Shipment Details page.
2. Go to the Shipment Tracking Details section.
3. Click Add Manual Scan.
4. Complete the required scan details.
5. Click Add.

The Manual Scan screen may include the following fields.

For a Delivered manual scan, the following fields are enabled:

• Signatory
• Signatory File
• Delivery Photo File

Uploaded files can be removed after they have been added if required.

✅ Best Practice:
Add manual scans only when the tracking event is correct. Manual scans should match the real shipment movement as closely as possible.

Manual scans added in SmartConsign can be deleted if required.

1. Open the Shipment Details page.
2. Go to the Shipment Tracking Details section.
3. Find the manually added scan.
4. Click the red Bin icon 🗑️.
5. Confirm the deletion if prompted.

⚠️ Important:
Deleting a manual scan may affect the visible shipment tracking history and shipment status.

The Shipment Pieces section shows the parcels or packages included in the shipment.

This section may include:

Use this section to confirm the contents, tracking number, weight, and dimensions of each shipment piece.

Cancelled shipments have a limited Shipment Details view.

For cancelled shipments:

• Tracking buttons are not shown.
• The delivery progress milestone bar is not shown.
• Add Manual Scan is not available.
• Only limited actions are available.

Available actions may include:

ℹ️ Note:
A cancelled shipment is no longer active in the carrier workflow.

Check whether the shipment has been manifested. Manifested shipments cannot be cancelled or cancelled and rebooked.

Manual scan options are not be available for cancelled shipments.

Review the Shipment Tracking Details section. If manual scans have been added, check whether they were added in the correct order and whether any should be deleted.

Review the Shipment Pieces section and compare the piece details with the shipment information. If the shipment needs to be recreated with different parcel details, use Rebook or Cancel & Rebook, where available.

Most shipment detail issues can be resolved by reviewing the shipment information, checking the tracking history, and confirming whether the required action is available for the shipment status.

If you still require assistance, please contact SmartConsign Support at support@smartconsign.io.