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Marketplaces

Introduction

The Marketplaces section allows you to configure connected sales channels and manage the orders received from those channels.

The documentation structure follows the SmartConsign Portal menu.

Page Description
Manage Marketplaces Configure and maintain marketplace integrations such as Amazon, eBay, Linnworks, Magento, Shopify, Veeqo, and WooCommerce.
Manage Orders Search, review, edit, and delete orders received from connected marketplaces and sales channels.

ℹ️ Saved Shipments:
Shipments created and saved directly in the SmartConsign Web UI are managed from Shipments → Saved Shipments. They are not marketplace orders.

Access the Marketplaces Section

To open the Marketplaces section:

  1. Log in to the SmartConsign Portal.
  2. Expand Marketplaces from the left-hand menu.
  3. Select either:
    • Manage Marketplaces
    • Manage Orders

Manage Marketplaces

Use Manage Marketplaces to configure and maintain connections between SmartConsign and external marketplaces or sales channels.

For setup instructions, select the relevant integration guide from:

Manage Marketplaces

Manage Orders

Use Manage Orders to search for and manage orders received from Shopify, Linnworks, eBay, Veeqo, and other connected channels.

For more information, see:

Manage Orders

Record Locations

Use the following guide to determine where a record should be managed:

Record Type Page
Order received from an external marketplace or sales channel Marketplaces → Manage Orders
Shipment created and saved directly in the SmartConsign Web UI, but not assigned to a carrier Shipments → Saved Shipments
Shipment already created with a carrier Shipments → Manage Shipments

Coming soon

Fetch Orders

The Fetch Orders feature allows you to manually retrieve orders from your connected marketplace accounts and import them directly into SmartConsign.

By entering an order number, you can import a specific order immediately rather than waiting for the next automated synchronisation cycle.

This is particularly useful for:

  1. Re-importing orders.
  2. Importing recently created orders.
  3. Retrieving orders that may not have been imported automatically.

Process Multiple Orders

The Bulk Processing feature enables you to select and process multiple orders simultaneously.

This helps streamline high-volume shipping operations, reduces manual effort, and improves processing efficiency.

Key Benefits

  1. Clearer terminology across the platform.
  2. Improved visibility of imported and unprocessed orders.
  3. Faster order retrieval through manual fetching.
  4. More efficient processing of large order volumes.
  5. A foundation for future marketplace functionality and integrations.